Indian Arts and Crafts Act of 1990:
This website does not imply
or suggest that items for sale on this website are hand made by
a person or persons who are members of a federally recognized
tribe, unless otherwise indicated in writing and clearly
identified next to the item displayed. You are advised
to first assume all items displayed for sale on this website are
not made by a member of a federally recognized tribe.
The list of items specifically made by persons who are members
of a federally recognized tribe has been deleted to avoid
consumer confusion -- and pages displaying non-manufactured,
handcrafted arts and crafts contain a notice regarding the
origin of items displayed on that page. Items such
as books, cd's, dvd's, t shirts, ceremonial items, clothing and
regalia, drums, flutes, flags, furs/hides, gifts, home decor,
greeting cards, healing clay, herbal medicine, herbal tea,
jewelry, soap nuts, teepees, videos, and women's gifts are not
hand made by a members or members of a federally recognized
tribe. In some cases, a supplier company may be owned by
an American Indian who is a member of a federally recognized
tribe, but the item by its nature (books, t-shirts, etc.) are
not classified as an art or craft and therefore are not
identified as being made by a person who is a member of a
federally recognized tribe.
For a copy of a free brochure
entitled, "How To Buy Genuine American Indian Arts and Crafts"
go to
Guarantee:
MAIC is proud to
offer a 30-day 100% money-back guarantee on most
products and services purchased via the Internet on
our website. MAIC strives to insure that all
patrons are completely satisfied.
Order Processing:
MAIC works hard to begin
processing your order with 24 hours of receiving
your order. Orders are shipped with 36 hours
of processing. Occasionally, delays occur due to
failure of email notification, electronic outage,
and computer malfunction.
Shipping Rates and Delivery Time:
Shipping rates vary
depending on the product and destination. We
use USPS for most shipments due to the economy of
service, but tracking is not available with this
service unless an additional fee is paid by the
patron. Online tracking is available from
FedEx, UPS, Avery and a variety of other shippers.
In the event you prefer tracking, please include
your request with your order or email us at the
address below. Most products are shipped to
arrive within seven to ten business days. MAIC
is not responsible for shipping delays.
Delivery times
outside the continental United States vary greatly
from 7-days up to and exceeding 90-days. Security
and custom issues are often the cause of most
delays.
Foreign Customs and Delivery Tracking:
Manataka
will not be held
responsible or liable for any problems that result
at your local customs office. No refunds will
be given for items that are seized at your local
customs office. Manataka will not be held liable for
any customs duties or taxes that arise from your
local customs office. Manataka will also not be held
responsible for any additional fee the local carrier
in your country may charge. Our international
shipping prices reflect the base shipping charge not
including customs duties, taxes and country specific
fees.
Deliveries to other countries are not guaranteed
unless an additional fee is paid by the patron for
delivery tracking. Orders outside the
continental U.S. may take up to 3 - 4 weeks for
delivery.
Ordering and Returning Clothing Products:
1.
All orders are shipped with an Invoice
enclosed along with a Customs Statement
2.
Customer MUST supply an accurate chest,
waist and other measurements to insure a
good fit. Customer will pay
shipping and handling for change-of-size
returns.
3. We will pay for return
shipping if the product has any defects
or is damaged. A wrong size is not
a defect.
4.
Customer is responsible for foreign
customs and duty charges.
5.
The correct return address must be on
the return package. Tracking is
suggested.
6.
Customer should allow 6 weeks
for delivery. If the delivery time
exceeds six weeks, we will pay for
shipping. 7.
Returned clothing items incur a
return-to-stock fee, shipping costs,
credit card processing fee, AND a flat
$35.00 fee
Refunds and Returns:
Because of the nature of
some products and services, such as custom-made
clothing, rugs, crafts, VHS/ CD/ DVD's, books,
packaged goods, etc. a refund is not given
unless the product is defective from the factory and
not damaged by the customer. Clothing items
are custom-made and a 20% - 25% return-to-stock fee
is deducted from refunds. The cost of shipping
and handling of the original order and returns is
the responsibility of the buyer. MAIC is not
responsible for incorrect orders or shipping address
placed on orders by the patron. Returned
custom clothing items incur a return-to-stock fee,
shipping costs, a credit card processing fee, AND a
flat fee of $35.00.
Flag returns are charged
a minimum $25.00 restocking fee that is used to
launder, iron and repackage returned items.
Refunds and Returns: Native Remedies
We
are so certain that you will be
completely satisfied with our
wonderful, natural products, that we
offer a One Year unconditional money
back guarantee*. Simply try
our products for at least 30 days.
If you are not completely satisfied
- for any reason - return the
product to us within 1 year for a
complete refund less shipping fees.
Please return all opened and
unopened product containers,
plus your name and invoice or order
number, to:
Native Remedies Returns
2155 So.
Oakwood Road
Oshkosh, WI
54904
All
refunds will be credited using your
original payment method. Refunds
will be processed within 3-10
business days after receipt of your
return. If you have any questions or
comments about our Returns Policy,
or want to follow up on a recently
returned order, please email us at
manataka@sbcglobal.net, or call
us at +1.501.627.0555.
* Full
refund limited to orders of $150.00
or less. For larger orders there is
a 25% restocking fee
Foreign
Customers Ordering Herbal Products:
Orders $0.01 - $30.00
= $13.99 Shipping Cost
Orders $30.01 - $100.00
= $15.99 Shipping Cost
Orders > $100.00
= $25.99 Shipping Cost
Please
note that customs and import
policies in some countries prohibit
the importing of herbal and/or
homeopathic products for personal
use. It is your responsibility to
check your country's policies.
Because of increased vigilance in
Germany, we no longer ship herbal
products to Germany and Ireland.
Estimated delivery time for items we
have in stock is from date of
shipment provided no problems occur
with your local customs office. Some
countries may require various types
of import licenses. Manataka's
Native Remedies will not knowingly
ship any products to any countries
that may require any type of
license. Manataka's Native Remedies
will not be held responsible or
liable for any problems that result
at your local customs office. No
refunds will be given for items that
are seized at your local customs
office. Manataka's Native Remedies
will not be held liable for any
customs duties or taxes that arise
from your local customs office.
Manataka's Native Remedies will also
not be held responsible for any
additional fee the local carrier in
your country may charge. Our
international shipping prices
reflect the base shipping charge not
including customs duties, taxes and
country specific fees. Our fees ONLY
reflect the cost for us to ship your
order to your country. If you are
unsure of your country's import
policies, please check with them
before ordering. Native
Remedies reserves the right to
change the shipping method at its
own discretion and expense. Native
Remedies is not responsible for
delays caused by weather or other
natural disasters.
Tipi Lodges
Products offered by The
Manataka Tipi Lodge online store including
Earthworks Tipis, are manufactured based on
published specifications. Each product is
manufactured to fill an order for a specific
customer with their chosen details, options and
choices in mind. If you have placed an order with
The Manataka Tipi Lodge online store we are
committed to making it specifically for you. Please
be aware of the following policies:
Cancellation Policy
a.
Manataka
Tipi Lodge online store Policy allows order
cancellations under two conditions:
i.
Condition
#1: 7 Day Grace Period. Customers wishing to cancel
their order within a seven calendar-day period
starting at the date of their original order (as
stated on their Sales Acknowledgement) will be
charged a $100 processing fee. If a credit card has
been used an additional credit card processing fee
will be charged in an amount equal to the 6% of the
deposit.
ii.
Condition
#2: After 7 Days. Any cancellation request which is
received more than seven calendar days following the
initial order (as stated on their Sales
Acknowledgement) will be subject to the analysis of
Manataka's management whose decision shall be final.
Any approved cancelation following the seven
calendar-day grace period will be charged a fee
equal to 20% of the entire invoice amount, inclusive
of credit card processing fees. NO
CANCELLATION WILL BE GRANTED AFTER PRODUCTION OF
YOUR ORDER HAS BEGUN.
b. Cancellation
by Default: When Manataka receives a monetary
deposit for its product(s) Manataka will provide a
sales acknowledgement to the customer. The sales
acknowledgement will show details of the order
including products, quantities and other details
necessary to manufacture and deliver the product,
including the approximate delivery or shipping date.
At the same time the customer will be asked to
provide any details that are missing to complete the
order, such as fabric color choice or window
placement. It is the customer’s responsibility to
confirm that the sales order accurately states the
details of the product(s) ordered, including the
approximate shipping date, and to provide any
information necessary to complete the manufacture of
the product(s). Failure to provide the necessary
information to complete the order for a one year
period beginning on the date of the sales order
shall constitute cancellation of the order and
forfeiture of the deposit.
Building Codes – Land
Use Codes – Home Owners Associations - Permits
Customers must determine
in advance whether there are restrictions or code
requirements within their jurisdiction which would
affect the installation of a tipi. Failure to obtain
building permits, meet land use requirements or home
owner’s association restrictions shall not be
considered grounds for cancellation, return or
refund.
Warranty Period — Tipi
Lodges
a.
No
Warranty Certificate is provided by Manataka on Tipi
Lodges.
b.
Should a
defect in materials or workmanship in a Earthworks
Tipi be discovered within a one-year limited
warranty period, the liability of The Company shall
be limited to the replacement of the material and/or
the repair of the defect.
Costs incurred to
dissemble or reinstall the tent or tipi, or damage
incurred due to improper installation of the tent or
tipi, are expressly not covered by this warranty.
This limited warranty does not include any labor or
repair cost incurred by the original owner for
unauthorized work performed by any third party, nor
does it include any shipping, transport or travel
costs incurred in the unauthorized performance of
repairs.
c.
Upon
notification by the customer, and approval of a
warranty claim, Manataka will schedule work to
remedy the claim at the earliest possible date.
d.
Customer
agrees to ship the goods in need of repair to
Manataka whenever possible. Freight costs resulting
from warranty claims shall be the responsibility of
The Company.
e.
Manataka
specifically does not warranty damage resulting from
ultraviolet ray or mildew and mold.
Delivery and Acceptance
Policy
a.
If your
order is being delivered by Manataka vehicle or by
common carrier please advise a representative of
Manataka if delivery to your site includes:
i.
Delivery
on unimproved roads. Include the distance on
unimproved roads.
ii.
Crossing a
private bridge or a bridge that is inadequate for
truck traffic.
iii.
Delivery
on steep inclines or tight turns.
iv.
Requirement to hand-carry any goods to your site,
including the distance for hand-carrying.
v.
Adequate
area to turn the delivery truck around after
unloading, if necessary.
Please note that your
delivery may require a truck and trailer combination
at least 40’ long.
b.
Failure to
advise Manataka of these conditions may result in
additional delivery charges.
c.
When you
receive your order, count the pieces and check the
contents carefully. Check for hidden damage. DO NOT
REFUSE THE SHIPMENT even if your shipment has been
damaged.
Incomplete or Damaged
Orders
a.
If the
freight company has damaged or lost part of your
order, note the details on the delivery receipt
before signing for the shipment. A claim for
damage or shortage can only be honored when it is
noted on the delivery receipt. No claims can be
filed after 15 days following the date of delivery.
For damage claims, save the shipping materials for
inspection and photograph the damage, if possible.
All claims must be made immediately. Do not "refuse"
the shipment. For assistance with a claim, call
Manataka at (501) 627-0555.
b.
Manataka
not responsible for damage or shortage on claims
that are not noted on the delivery receipt.
c.
It is
recommended that you check the contents of your
packages against the packing list within 15 days to
discover hidden damages or shortages.
d.
Orders in
multiple packages shipped by Fed Ex Ground may
arrive separately. Any items marked
“backorder” on your packing slip will be sent as
soon as possible.
e.
Tipi poles
are subject to normal cracks and checks that do not
affect their structural integrity. When
shipped by common carrier, tipi poles may arrive at
the destination scuffed and soiled due to handling
by the shipper. This type of soiling is normal and
can be cleaned with common household cleaning
products.
Telephone Orders:
Because of strict
security policies, Manataka does not accept
telephone orders.
Customer Service:
MAIC loves our friends
and patrons and will enjoy speaking with you at
501-627-0555 during normal business hours.
We strive to maintain
90% educational, spiritual and feature articles on
this website and only 10% devoted to commercial
areas to help fund our nonprofit purpose. All
proceeds from internet sales go for the nonprofit,
educational, cultural and religious purposes of the
Manataka American Indian Council. We
appreciate your support.
Thank you.
Manataka American Indian Council
P.O. Box 476
Hot Springs, AR 71902-0476
501-627-0555
Email us your
questions:
manataka@sbcglobal.net |