Guarantee: MAIC is proud to offer a 30-day 100% money-back guarantee on most products and services purchased via the Internet on our website.  MAIC strives to insure that all patrons are completely satisfied.

Order Processing:  MAIC works hard to begin processing your order with 24 hours of receiving your order.  Orders are shipped with 36 hours of processing. Occasionally, delays occur due to failure of email notification, electronic outage, and computer malfunction.  

Shipping Rates and Delivery Time: Shipping rates vary depending on the product and destination.  We use USPS for most shipments due to the economy of service, but tracking is not available with this service unless an additional fee is paid by the patron.  Online tracking is available from FedEx, UPS, Avery and a variety of other shippers.  In the event you prefer tracking, please include your request with your order or email us at the address below.

Most products are shipped to arrive within seven to ten business days.  MAIC is not responsible for shipping delays.

Delivery times outside the continental United States vary greatly from 7-days up to and exceeding 90-days. Security and custom issues are often the cause of most delays.      

Foreign Customs:  Manataka will not be held responsible or liable for any problems that result at your local customs office.  No refunds will be given for items that are seized at your local customs office. Manataka will not be held liable for any customs duties or taxes that arise from your local customs office. Manataka will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. 

Refunds and Returns: Because of the nature of some products and services, such as custom-made clothing, crafts, VHS/ CD/ DVD's, books, packaged goods, etc.  a refund is not given unless the product is defective from the factory and not damaged by the customer.  A 10% - 25% return-to-stock fee may be deducted from refunds.  The cost of shipping and handling of the original order and returns is the responsibility of the buyer.  MAIC is not responsible for incorrect orders or shipping address placed on orders by the patron. 

Telephone Orders: Because of security issues, Manataka does not accept telephone orders.

Customer Service:  MAIC loves our friends and patrons and will enjoy speaking with you if you have a concern or question please call during normal business hours.  

We strive to maintain 90% educational, spiritual and feature articles on this website and only 10% devoted to commercial areas to help fund our nonprofit purpose.  All proceeds from internet sales go for the nonprofit, educational, cultural and religious purposes of the Manataka American Indian Council.  We appreciate your support.

Thank you.

Manataka American Indian Council

P.O. Box 476

Hot Springs, AR 71902-0476

501-627-0555 

Email us your questions:  manataka@sbcglobal.net