PURCHASING POLICIES

 

Indian Arts and Crafts Act of 1990: 

This website does not imply or suggest that items for sale on this website are hand made by a person or persons who are members of a federally recognized tribe, unless otherwise indicated in writing and clearly identified next to the item displayed.  You are advised to first assume all items displayed for sale on this website are not made by a member of a federally recognized tribe.   The list of items specifically made by persons who are members of a federally recognized tribe has been deleted to avoid consumer confusion -- and pages displaying non-manufactured, handcrafted arts and crafts contain a notice regarding the origin of items displayed on that page.   Items such as books, cd's, dvd's, t shirts, ceremonial items, clothing and regalia, drums, flutes, flags, furs/hides, gifts, home decor, greeting cards, healing clay, herbal medicine, herbal tea, jewelry, soap nuts, teepees, videos, and women's gifts are not hand made by a members or members of a federally recognized tribe.  In some cases, a supplier company may be owned by an American Indian who is a member of a federally recognized tribe, but the item by its nature (books, t-shirts, etc.) are not classified as an art or craft and therefore are not identified as being made by a person who is a member of a federally recognized tribe.

For a copy of a free brochure entitled, "How To Buy Genuine American Indian Arts and Crafts" go to http://www.fte.gov and http://www.iacb.doi.gov  

 

Guarantee:

MAIC is proud to offer a 30-day 100% money-back guarantee on most products and services purchased via the Internet on our website.  MAIC strives to insure that all patrons are completely satisfied.

 

Order Processing

MAIC works hard to begin processing your order with 24 hours of receiving your order.  Orders are shipped with 36 hours of processing. Occasionally, delays occur due to failure of email notification, electronic outage, and computer malfunction.  

 

Shipping Rates and Delivery Time:

Shipping rates vary depending on the product and destination.  We use USPS for most shipments due to the economy of service, but tracking is not available with this service unless an additional fee is paid by the patron.  Online tracking is available from FedEx, UPS, Avery and a variety of other shippers.  In the event you prefer tracking, please include your request with your order or email us at the address below.  Most products are shipped to arrive within seven to ten business days.  MAIC is not responsible for shipping delays.  Delivery times outside the continental United States vary greatly from 7-days up to and exceeding 90-days. Security and custom issues are often the cause of most delays.      

 

Foreign Customs and Delivery Tracking: 

Manataka will not be held responsible or liable for any problems that result at your local customs office.  No refunds will be given for items that are seized at your local customs office. Manataka will not be held liable for any customs duties or taxes that arise from your local customs office. Manataka will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees.  Deliveries to other countries are not guaranteed unless an additional fee is paid by the patron for delivery tracking.  Orders outside the continental U.S. may take up to 3 - 4 weeks for delivery.

 

Foreign Customers Ordering Clothing Products: 

1.   All orders are shipped with an Invoice enclosed along with a Customs Statement

2.   Customer MUST supply an accurate chest, waist and other measurements to insure a good fit.  Customer will pay  

      shipping and handling for change-of-size returns.  If the wrong size is sent in error, we will pay for return shipping.
3.   We will pay for return shipping if the product has any defects or is damaged. 

4.   Customer is responsible for foreign customs and duty charges.

5.   The correct return address must be on the return package. Tracking is suggested.

6.   A leather care kit will be included free of charge on all foreign orders.
7.   Customer should allow 6 weeks for delivery. If the delivery time exceeds six weeks, we will pay for shipping.
 

Refunds and Returns:

Because of the nature of some products and services, such as custom-made clothing, rugs, crafts, VHS/ CD/ DVD's, books, packaged goods, etc.  a refund is not given unless the product is defective from the factory and not damaged by the customer.  A 10% - 25% return-to-stock fee may be deducted from refunds.  The cost of shipping and handling of the original order and returns is the responsibility of the buyer.  MAIC is not responsible for incorrect orders or shipping address placed on orders by the patron.

 

Flag and clothing returns are charged a $25.00 restocking fee that is used to launder, iron and repackage returned items

 

Refunds and Returns: Native Remedies

We are so certain that you will be completely satisfied with our wonderful, natural products, that we offer a One Year unconditional money back guarantee*.  Simply try our products for at least 30 days. If you are not completely satisfied - for any reason - return the product to us within 1 year for a complete refund less shipping fees.  Please return all opened and unopened product containers, plus your name and invoice or order number, to: 

 

Native Remedies Returns
11675 Fairgrove Industrial Blvd
Maryland Heights, MO 63043 USA

 

All refunds will be credited using your original payment method. Refunds will be processed within 3-10 business days after receipt of your return. If you have any questions or comments about our Returns Policy, or want to follow up on a recently returned order, please email us at returns@manataka.org, or call our customer service line at +1.501.627.0555.

* Full refund limited to orders of $200 or less. For larger orders there is a 25% restocking fee

* A 25% administration fee will be applied to all orders returned to us without

 

Foreign Customers Ordering Herbal Products:

Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Because of increased vigilance in Germany, we no longer ship herbal products to Germany and Ireland.

 

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Manataka's Native Remedies will not knowingly ship any products to any countries that may require any type of license. Manataka's Native Remedies will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Manataka's Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. Manataka's Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. 

 

Telephone Orders:

Because of strict security policies, Manataka does not accept telephone orders.

 

Customer Service

MAIC loves our friends and patrons and will enjoy speaking with you at 501-627-0555 during normal business hours.  

 

We strive to maintain 90% educational, spiritual and feature articles on this website and only 10% devoted to commercial areas to help fund our nonprofit purpose.  All proceeds from internet sales go for the nonprofit, educational, cultural and religious purposes of the Manataka American Indian Council.  We appreciate your support.

Thank you.

Manataka American Indian Council

P.O. Box 476

Hot Springs, AR 71902-0476

501-627-0555 

Email us your questions:  manataka@sbcglobal.net

 
 

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