Native Remedies - Guarantee - Shipping Policies

Ordering, Payment & Shipping Policy

We at Manataka and Native Remedies want your online experience to be enjoyable, simple and successful. To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at manataka@sbcglobal.net

Most credit and debit card orders are shipped on the same day. Mail orders are shipped once payment is received

These are the shipping choices for online orders shipped within the United States and Internationally

Domestic Overnight, Express and Expedited orders placed by 3PM Eastern time will ship on the SAME DAY.

Local Shipping & Handling Charges

United States of America

Normal (shipped via the USPS, 3 - 5 business days anywhere within the USA) $5.99 for the first item, add $1 per each additional item

Priority (shipped via USPS, 2 - 3 business days average anywhere in the USA) $7.99 for the first item, add $1 per each additional item

FedEx/UPS 2nd Day Guaranteed (shipped via FedEx or UPS, 2 business days guaranteed anywhere in the USA) $13.99 for the first item, add $1 per each additional item

Expedited (shipped via Express Mail, 1 - 2 days anywhere in the USA) $17.99 for the first item, add $1 per each additional item

Guaranteed Overnight (shipped via FedEx or UPS Next Day) $19.99 for the first item, add $1 per each additional item

Overnight Saturday Delivery (Next Day - shipped via FedEx or UPS) $32.99 for the first item, add $1 per each additional item

USA Overnight Shipping & Handling - Please understand that choosing Overnight does not necessarily mean your order will be in your hands tomorrow. While most orders do ship on the same day, depending on when your order is received, some will be shipped on the following day. You will receive your order 1-2 days after the order has been processed, which in most cases is within 24 hours.

International Shipping & Handling

Canada

Normal (Canada, 7 - 10 business days) $6.99 for the first item, add $1 per each additional item

Canada Expedited (FedEx 2-4 business days) $26.99 for the first item, add $1 per each additional item. Estimated delivery time for items we have in stock is 2 to 4 business days from date of shipment provided no problems occur with your local customs office. Most orders do clear quickly and are delivered within the UPS estimated time. Native Remedies will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge.

All Other Countries

International (shipped via regular mail, 10 - 14 business days anywhere in the world) $8.99 for the first item, add $1 per each additional item

International Expedited (FedEx 3-5 business days) $27.99 for the first item, add $1 per each additional item.

Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. MAIC and Native Remedies will not knowingly ship any products to any countries that may require any type of license. MAIC and Native Remedies will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. MAIC and Native Remedies will not be held liable for any customs duties or taxes that arise from your local customs office. MAIC Native Remedies will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Also Note:

We do not ship orders on Saturdays or Sundays.

All Express Mail, FedEx and UPS orders are waived from signature unless otherwise instructed via comments in your order form, by email or phone.

Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Ordering Methods

Online:
Click on "Buy Now" or "Buy 2 Get 1 FREE"

By Phone or Fax:
Telephone or faxed orders are not accepted by MAIC.

By Mail: (check, money order, cashier's check)
MAIC - Native Remedies
P.O. Box 476, Hot Springs, AR 71902-0476 U.S.A.

Order Status and Returns

Email us Monday to Thursday from 9-5 Eastern; Friday 9-4 Eastern at manataka@sbcglobal.net.

Payment Options

We accept the following credit cards:
VISA, MasterCard and American Express.
On-line orders can be paid by credit card or check only.
Orders sent via mail can be paid by check, cashier's check or money order.